are business leaders Responsible for testing and implementing technologies that are proven, cost-effective and easy to use, while also providing long-term solutions that redefine workflows, accelerate processes and increase productivity.
Before the pandemic, officials predicted it would take more than a year and a half to implement the use of advanced technologies in their organizations. The actual timeline for advanced implementation over the years was 27 days, Following that digital transformation, companies across industries are looking to pinpoint tools that support long-term growth and predictable results in an ever-changing landscape.
One such technology proved to be a particularly important addition for businesses that had to quickly deploy tools to meet customer service and training needs while maintaining the necessary security protocols. Remote Visual Assistance Software met those demands by offering users the virtual presence of company expertise through real-time video collaboration.
With augmented reality-enabled solutions now projected to be: $175 billion market by 2026Technology like Remote Visual Assistance, has the ability to integrate seamlessly into current support processes and systems with intuitive features that make it suitable for many potential users, including customers and technicians.
Businesses in industries such as office equipment, medical and scientific equipment, telecommunications, and industrial equipment have since adopted remote visual aid software, especially in their manufacturing, field service, human resources, engineering and customer service departments, with significant business metrics. have seen improvement.
For your sessions to be more effective, users must be prepared to share documents, photos and other supporting files in real time.
As leaders consider incorporating AR-enabled technology into their existing systems, they will need to understand the tangible benefits of the solution, as well as how it will affect existing workflows and the environment needed to optimize its implementation. How will it affect
Consider these factors as you assess the value of implementing remote visual aid software into your technology stack.
be ready for Review your workflow Any area where you plan to incorporate remote visual aid software. While technology will streamline many processes, it can also change who is involved and when they are involved in the process. The best way to prepare for any changes to those workflows is to examine current processes and identify where remote visual aids can have the most significant impact.
In the customer service domain, for example, a customer service agent who can use software to virtually arrive within a customer’s field of view, can quickly inspect equipment, and demonstrate how repairs were completed. Let’s say, moving in to additional technicians will offset many of the calls. In another case, an agent may remotely use software to help identify and troubleshoot a problem and, in doing so, feel that the problem requires a higher level of expertise. The next step for that customer will be another remote visual assistance session, this time with an experienced technician.