3 things entrepreneurs need to know about the science of quality management

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Successful entrepreneurs have a knack for walking the fine line between no-win risks versus strategic risks that lead to victory, regardless of any wrong step along the way. Whether you are thinking about starting a business or you are in deep, integrating the science of quality management into both your personal and company goals provides tremendous value.

Quality management is a science, technology, engineering and mathematics (STEM) discipline that includes concepts and methodologies proven to result in customer satisfaction. The science received major attention from Japanese political and manufacturing leaders determined to rebuild after World War II. He applied it with intense commitment to his manufacturing industry and eventually emerged as a new global economic leader by the 1980s, revolutionizing the global economy. Over the past 100 years, science has evolved in amazing ways, and continues to have far-reaching applications. One of them is entrepreneurship. Three things you need to know about this powerful science:

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1. It’s About Getting the Up-Front Clarity That Leads to Downstream Success

The quality of a product or service is directly related to its ability to satisfy the customer. Your career and your company, as they stand today, are the products you are building to achieve a personalized five-star quality defined by your satisfaction. As an entrepreneur, you can define quality on your own terms. This is one reason why people move away from the crowd to visualize their products, services and company. We are inspired to create what we imagine. The science of quality management tells us that envisioning the product of the future, whether it’s an on-the-shelf product, a service, or a company you want to build, requires up-front specifications. . Those features should be based on what the intended customer wants or needs, and in this case, that is you.

Companies spend millions to understand the needs and wants of the customer. Take the time to understand yourself before building. The company you are building must ultimately meet your personal expectations. A lot of what we read asks: What kind of leader do you want to be? Instead, ask yourself: What kind of company do you want to lead? How to do you want to spend Yours time every day? what kind of work environment do you do you want?

2. It provides the mindset and methodology that is proven in the result you envision

As an entrepreneur, you are in a mighty unique position; You are not only the customer but also the creator of the company you want to build. As the manufacturer, you are 100% responsible for your product. Industries that fully embrace the science of quality management know that working within the limits of their system is a proven path to success. Personal power grows with your understanding and acceptance of the natural limits of your personal system. Every company and every person has a system. The permission is not required for the existence of the system. They can be brilliant, or very flawed. An out-of-control system often feels like there is no system at all.

The key is to understand the limitations of your existing system, and then transform that system into one focused on quality management (ie, a quality management system). When you understand how to define and operate within your individual systems, you can strategize, manage risk and make decisions within a framework that ensures results. Building a business becomes an exercise focused on creativity and good decision-making, not on controlling elements, processes, people and decisions that are beyond your purview of control and/or the need to manage or reduce risk. Capacity.

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3. It supports successful decision making at every step

Five-star quality (ie, customer satisfaction) results from a controlled system designed to produce a clearly defined product. The ability of a company or individual to build and control systems boils down to decision making, whether during the design or manufacturing phase. The science of quality management provides a common sense philosophy, mindset and attitude that supports excellent decision making. These include risk management, root cause analysis, and a focus on the distinction between objective and subjective information involved when making decisions.

Governments around the world require highly regulated industries to apply the science of quality management to ensure product quality and safety. Airplanes and medicines are not manufactured until specifications have been established and everyone involved understands the processes. Still, science accounts for things that go wrong, as they always do. We know this, because not every aspect of a process can be controlled. There are always contributing factors. It is important to forecast and prepare for them based on risk analysis.

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This approach can also be applied to form a company. When unexpected challenges strike, you can rely on a science-based approach to decision-making that will keep you on track. The science of quality management has a long, successful history of generating customer satisfaction. When you discover that the company you’re building is ultimately a product you have the power to create based on your own authentic definition of five-star quality, no one can stop you.