Chewy’s Customer Service Is Going Viral, See Why

Losing a pet is never easy – after all, dogs are often referred to as “man’s best friend.” So when you’re a pet-focused company, it’s best to have a plan in place for when a customer is grieving and needs help.


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Mourning the loss of our beloved dog Gus, Twitter user Anna Bros Posted about her recent experience with pet retailer, Chevy, and their swift — and heartfelt — response when she attempted to get rid of dog food she no longer needed.

“I contacted @ Chevy Last week to see if I could return an open bag of my dog ​​food after he died,” the bros wrote in a heartwarming tweet. “They 1) gave me a full refund, 2) took me to the shelter I asked to donate food, and 3) did the person I spoke to today distribute flowers along with a gift note signed by him??

Talk about taking a difficult situation and turning it around for a loyal customer.

Broz’s original tweet has garnered more than 564,500 likes and 33,000 retweets as of Thursday afternoon and is littered with thousands of comments and testimonials from other Chevy customers — and equally positive experiences upon the passing of their pet.

,@ Chevy Did the same for me when we lost our sweet boy, Murphy Brown,” Twitter user Chris Marshall wrote in response, “I just ordered 2 cases of their special kidney diet food, and they arrived after they left. But they gave a full refund and asked us to donate the food to just one shelter. This act of kindness is great. mattered.”

Others praised the company for their kind gestures and gifts, with many commenters noting that Chevy had even sent them a personal painting of their beloved pooch.

“Worked for my husband @ Chevy And he always raved about their customer service,” a user is appreciated. “When he passed away he sent us a small painting of my Simba. I’m sorry for your loss.”

Another Twitter user confirmed the brand’s acts of kindness, saying, “We will always be grateful for this painting you guys had to put Daisy down on us.” “We’re still not positive how you all knew because we still had other dogs and we didn’t cancel any good orders. We keep him where we see him everyday. Lots of you guys- thanks a lot!”

Others simply offered words of support and sympathy to Broz.

“First of all, I’m sorry your dog passed away and I know that pain all too well. It’s so hard,” one Twitter user named Tracy mourns, “As for chewy? I think it’s amazing! That’s why you’re so sensitive to what you’re going through. Take care.”

Even Chevy himself reached out to the bros in response to his kind story.

“This is the least we can do, Anna,” Chevy tweeted. “We hope these flowers help keep your spirits up.”

entrepreneur has reached out to Broz and Chevy for additional information.

Chewy, which is located in Florida, was acquired in 2017 Before the $3.35 billion deal by PetSmart Pricing of its IPO At $22 per share in 2019. The filing gave the company an estimated valuation of $8.8. Arab.

By Thursday afternoon, Chewy was around 5.5% over a period of one month.