Diner tests whether it’s faster to have your own McDonald’s than use Uber Eats

Home delivery has exploded over the past two years, with the number of people ordering takeaways because of the lockdown, and how often we want them. McDonald’s has announced a number of expansions to its McDonald’s service — taking on new partners and redesigning its branches to make things faster and more efficient.

But is it faster to send delivery to your home, or is it worth jumping in the car and getting it yourself? men Writer Emma Gill decided to find out herself.

She said: “After sending my order through Uber Eats, I set out with my mission to order and collect the exact same items in store at exactly the same time, last Saturday at 6.45 pm. By this point Uber Giving me an estimated delivery time of 20 to 30 minutes. With the restaurant being 1.6 miles from my house, about 10 minutes away, I wasn’t sure if I’d be able to beat it.

“I was notified via the Uber Eats app in advance that milkshakes weren’t available – when are they ever? No surprise there.

Queue inside McDonald’s (Image: MANCHESTER FAMILY / MALE)

“When I got there, there were some customers hanging around waiting for their food, as well as three delivery drivers who were collecting orders for people at home. When customers looked at the clocks while waiting in line, So I also heard drivers complain about waiting for them – maybe they don’t get priority.

“My order number was at the bottom of a pretty long list, but it seemed to be mostly online orders rather than customers in stores. By 7.18am I had my order in hand and less than 10 minutes later – at 7.27am – I was home and open

“It was 11 minutes for Uber to arrive and I recognized the driver of one of the three standing in the store. He must have been collecting a few orders at once, otherwise he would certainly have been right back in front of me.

I Was At Home More Than 10 Minutes Before Uber Eats Arrived And Unpacked

I was at home more than 10 minutes before Uber Eats arrived and unpacked (Image: MANCHESTER FAMILY / MALE)

“This probably explains why it was a little cooler than my own collection. The bags can only keep it warm for so long. The most frustrating thing was that my order was also wrong. I bought, among other things, a Krispy Ordered chicken. Italiano. What arrived was Italian Stack.

“While I still ate it, it wasn’t what I ordered. When you decide on a chicken, you’re up for the chicken, not you two beef patties. McDonald’s has acknowledged that ‘ A change is needed to account for the ‘tireless’.

I Ordered A Crispy Chicken Italiano.  What Came Italian Stack

I ordered a Crispy Chicken Italiano. what came italian stack (Image: MANCHESTER FAMILY / MALE)

She continued: “After winning my race against Uber, I think I’ll stick to the traditional route for now.”

A McDonald’s spokesperson said: “We’re very sorry to hear about your experience. We take order accuracy very seriously and have a number of procedures in place to avoid wrong orders. We are disappointed that we take this opportunity to do so. decreased.

“If a customer has a concern, we encourage them to speak to a member of the crew at the restaurant or contact our customer service team.”

If someone gets the wrong order through Uber Eats or Just Eat, he said customers are encouraged to contact them so they can ‘then contact the restaurant to find a solution’.

An Uber spokesperson said: “McDonald’s is one of the most popular choices for customers in Manchester. We always strive for the highest standards of customer service and our great network of couriers work hard to deliver meals on time. We would encourage any user who has an issue with an order to contact us through the Help section in the app they used to make their purchases.”

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