Dublin Airport confident of bank holiday queue times – The Meczyki Times

An expected 410,000 passengers will use Dublin Airport over the bank holiday weekend, making July the airport’s busiest month for three years, with passenger numbers exceeding three million.

Airport operator Da said the airport was building “a strong performance during June” with security queue times down to 45 minutes for 95 per cent of passengers during the month. It also said the proportion of passengers queuing for 30 minutes or less was 85 per cent in July.

However, Daa acknowledged that its queuing times do not count the time passengers queue outside the terminals. It has also refused to change its advice to passengers to arrive 3.5 hours before their flight. An earlier arrival advisory was introduced in late May after long security queues at the airport saw more than 1,000 customers miss their flights.

Daa said: “In Terminal 1, the queue time shown covers the security queue inside the departure floor. However, if the queue goes outside the terminal, this queue time is not captured”.

In relation to Terminal 2, it said: “The queue time shown is measured from the top of the escalators on Level 2, meaning it covers queues in that area. However, if the queue extends beyond that point , so that part of the queue time is not captured.”

Responding to questions about passengers arriving too early and joining queues, potentially delaying those who were arriving for more closely scheduled flights, Daa said he would heed the advice. Will not change until “the time is right”.

“Passenger advice is continually reviewed and Daa looks forward to reducing arrival advice times when the time is right,” said media relations manager Graeme McQueen.

Aer Lingus chief executive Lynne Embleton suggested changing that advice when she addressed the Oireachtas Committee on Transport earlier this week. Ms Embleton said people were arriving early for flights later in the day and competing with passengers who were leaving luggage for early morning departures.

Referring to the passenger experience at the airport, including the cleanliness of the facilities, Mr McQueen said: “The recent changes implemented and the emergency procedures put in place will continue to improve the passenger experience at Dublin Airport. Making sure.”

He said the improved performance was “a result of the continued strengthening of the security screening operation at Dublin Airport, a coordinated and ongoing recruitment drive means that staffing levels are now around 2019 levels”.

“The recruitment of over 150 security officers from the start of June means we have almost doubled our security team at Dublin Airport by hiring over 350 officers from October 2021. Additional staff will be recruited in the coming weeks and months. I will continue.

“We have also increased the level of resources assigned to cleaning duties in the terminals which is having a positive impact on the passenger experience. Targeted actions have been put in. We are working with our third party cleaning partners to see that resources are further enhanced, which we believe will continue to improve for passengers in the coming weeks.

Meanwhile disgruntled Aer Lingus passengers whose luggage went missing for a month have complained that many have still not been able to speak to anyone at the airline about the issue. A Facebook page entitled Aer Lingus Complaints Action Group has attracted more than 4,800 members.

In a statement, Aer Lingus said it “understands the concern and frustration felt by our customers whose luggage has been delayed and this has affected their travel plans”. It said it is working closely with relevant third-party handling agents to retrieve delayed or misdirected cargo as quickly and efficiently as possible.

If a bag is missing for more than 21 days, customers are advised to contact their insurance provider. If a customer does not have personal travel insurance, a claim can be submitted to the airline.aerlingus.com.