People’s love for emoji is universal.
In a recent survey of employees globally, 58 percent of respondents said that using emoji at work allows them to communicate more subtle feelings with fewer words, and 55 percent said that using emoji Workplace communication may accelerate. Two-thirds of global respondents said they feel closer and more engaged in a conversation when messaging someone who understands the emoji they’re using. A July survey by ed tech companies Duolingo and Slack surveyed 9,400 hybrid workers in North America, Asia and Europe — 1,000 of whom were based in the US.
“Emojis are an incredible workplace tool when it comes to common answers and expressions of emotion,” said Olivia Grace, Slack’s senior director of product management. Inc., “Emoji can be that extra magic that replaces the hand gestures, vocal tone and eye contact you’d get in person. When you thank someone for doing something and add a colorful thank-you emoji, so it seems [more] Honest.”
But they can be misused. Even as many companies are now back to some form of in-person work, communication tools — such as Slack — that became even more prominent during the early part of the pandemic, likely remained a fixture. Will stay So it’s a good idea to keep your emoji Ps and Qs in mind.
Here are three ways to make sure you’re making better use of emoji:
1. Use them for efficiency.
When the pandemic first knocked, the survey saw a huge spike in the :heart: emoji work. Employees use it to show support, love, and solidarity – it’s hard to express feelings in appropriate words at work during tough times. In addition, many emoji reactions replace the role of repetitive follow-up messages in daily workflows:
2. Use them judiciously.
However, there are some emoji that may be misunderstood in the workplace and you may not want to use them:
3. Just use them.
Ultimately, even if you’re not sure you’re using them correctly, you should still use them. American workers in particular say they find emoji particularly important in the workplace, according to a Duolingo survey. The survey shows that Americans are more likely to lack emoji-less texts or messages than global respondents (71 percent versus 57 percent).
As emoji have become a necessity in hybrid or remote workplaces, Grace suggests business leaders embrace the new talent that has become fluent in emoji.
“Although not everyone likes to simplify communication with one emoji or another, the use of emoji is now ubiquitous,” Grace says. “They are as embedded in the workplace as fax machines used to be. So learning to use emoji smartly for culture, efficiency, inclusion and communication is essential to attracting and retaining emerging minds.”