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In today’s age of transparency across the web, consumers are gaining greater access to the facts and ideas of businesses. From social media channels to the ecommerce sector, there is a ton of information to digest – and consumers make informed decisions based on this data.
The question is, how should business owners react to this? More importantly, how do they act on this behavior to impress consumers and gain a competitive advantage? There is no doubt that there is an opportunity to connect with consumers who are actively researching your brand. But what’s the most effective way without the hassle or pushback? It all resides in the engagement. Connecting with consumers with complete transparency is the key to growing your business and building trust with people who believe in your brand and purpose.
But many businesses are not confident about creating an online community for their brand. It seems laborious to some, and others feel they don’t have time to manage another platform. But communities can increase brand awareness, trust and loyalty. Below, I’ll discuss four major benefits of building a community:
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1. Increases Your Brand Awareness
We all understand the power of word of mouth. It is the oldest form of marketing; Centuries later, it’s still just as impressive. semrush shared that 64% of marketers agreed that word-of-mouth is the most effective form of marketing.
It is clear that people look to friends and family for professional recommendations. a study by attachment cloud showed that 91% of millennials said they would consider buying a product if a friend recommended it. It’s an important part of business—and should be added to your business strategy.
People who talk positively about your business are essentially unofficial brand ambassadors. It often takes time and effort to reward these ambassadors in order to encourage brand loyalty. It may seem time-consuming, but consumers appreciate being rewarded, and brands see value in this investment.
2. Fosters Dynamic Relationships
One of the most valuable things a community allows businesses to do is listen to their customers. Communities facilitate development, but they’re also an excellent source of feedback — and honest feedback — for companies.
Clients are fairly transparent about their experiences within the communities. They may not be as honest and honest as they are on social platforms. Some companies find it challenging, but others embrace it. my thoughts? Do the latter. Feedback, whether positive or negative, is valuable to an organization.
If people consistently give you bad reviews on a specific product, your delivery method, or your ecommerce site, chances are there’s a gap to fill. Reviews speak a lot, and customers are the ones who go through the entire user journey from start to finish. Ninety-nine percent of online consumers Read reviews before making a purchase. Buyers have information and experience that is indispensable to you—use it well.
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3. Builds a High Level of Customer Support
Communities create a platform for people to share their experiences, but buyers also use communities to ask for help. Customer support is a major part of running a business, and influential communities help provide advice to members.
Support-related conversations also provide a sense of fellowship and encourage other members to share, learn, and engage more often. Fostering buzz is one of the biggest assets for a community-owned business. It gives buyers a more poignant experience than just watching a how-to video or an instructional blog article.
This is because humans connect with humans. Brian Kramer, Producer There is no B2B or B2C: It’s Human to Human #H2H, H2H has been called “the joyful side of humanity” which speaks of understanding, empathy and forgiveness. He shares that communication should be “real and simple”, and that people should respect and understand that we are all multi-dimensional human beings. Human beings make mistakes, are eager to learn more and crave connection with others.
It’s the perfect connect for communities – a chance for people to connect with each other and help each other. It’s customer support, engagement and appreciation all in one.
4. Builds Brand Loyalty
When community members are heard, appreciated and know that they are part of a society that understands them, they stick around. Brands are starting to see the role their community plays in their level of success, especially in a digitally led world.
Let’s analyze it from this angle: There are twenty-four hours in a day. Account for sleep, chores and chores, and balance hours is minimal. If someone uses some of this time to engage with your community, you are privileged. They are exposed to hundreds of other websites, communities and social channels, but they choose you.
The reality is that the more time a buyer invests in your community, product or service, the more likely they are to respect and value it. For businesses to be effective, they need to engage in the conversation and start rewarding these individuals. There are more communities than just selling products to consumers; They act as a pillar of support and provide value to the customers.
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Building a community can be a tremendous change in your business — for the better. Getting like-minded individuals to connect, interact, mentor and advocate on your platform keeps your business relevant. It also helps your company to connect with individuals on a personal and closer level than through social channels.
Communities can foster brand awareness and provide a real competitive advantage if done well. The time to start is now. Competition isn’t waiting for anyone, and if you’re first to market with a community, chances are you’ll attract many creative and passionate members who believe in the same values as you. Conversation is a big part of our life. It’s time to start celebrating them.