Nightmare TUI flight delayed by 20 hours leaves passengers in tears

TUI passengers at Bristol airport were reportedly in ‘tears’ after their flight was delayed by more than 20 hours. The excited holidaymaker arrived at the airport tomorrow (Saturday, June 18) at 1.35 p.m. hoping to leave for Paphos – but her flight was repeatedly pushed back until 9 a.m. on Sunday, and she says she had to stay overnight. Stayed in a hotel in Cardiff.

A passenger, who preferred anonymity, says she arrived at the airport Tomorrow at 10 am with my kids. Their flight was delayed till 2.36 pm, then till 3 pm and again till 4.20 pm, before it was pushed back to Sunday morning.

He said he was given £8 meal vouchers per person, but there was no celiac meal available at the airport for his child. She said that her little one slept on her lap until 10 p.m., when a taxi came to take them to the Cardiff Clayton Hotel, Bristol Live reports.

Read more:Passenger describes TUI’s flight from hell that ‘jumped off the runway’

She said there was ‘no staff to help’ and tried to capture TUI over the phone and Facebook, to no avail, only with “limited information to police drip feed”. She continued: “So many flights were delayed again yesterday and today and no one from TUI came to offer assistance.

“(It) is shameful that they take people’s money and treat you like that,” she said. She says she and her children had to take a taxi from Cardiff to Bristol airport at 5.50 in the hope of catching their flight, but she still didn’t board until 9.45.

At 10 a.m. he said they were on the bus for the plane, but it wasn’t at that time. At the time of writing, Bristol Airport’s live departure board had been changed from ‘gate closed’ to ‘departure’, suggesting that the aircraft eventually took off by 11am.

Speaking at 10 a.m., another passenger, Kirsty Smith, also said there had been “no communication” from TUI or airport staff yesterday and that “we only had police to help us”. He said: “Elderly people [were] Got stuck without notice.

“Children and families with children too. All the survivors are sitting on the floor and no source of communication is being made other than in hotels,” he said. He said that as a Bristol resident he wanted to go home overnight, but was asked to stay as a group with other travellers.

A text message sent by TUI to a passenger yesterday apologizing, seen by Bristol Live, explained the long delay. The message said the flight was aborted “due to operational disruption”.

“Hotel accommodation and transportation are currently being sourced with our ground handling agents,” it added. However, some angry customers took to social media to share their experience.

One person tagged TUI in a post on Twitter that said: “Pafos by any chance? My daughter and BF are sitting at the same gate, bless her in tears”.

An airline spokesperson said: “We would like to apologize to customers traveling on TOM 6676 from Bristol Airport to Paphos, which was unfortunately delayed due to a technical issue. We can confirm that this flight has now departed.” It’s over and about to land at Paphos. Afternoon.

“Our aim is to communicate with customers as quickly as possible if there are any changes to their vacation and to offer transportation, overnight stays, meals and refreshments as needed. We understand that last-minute delays and cancellations are incredibly frustrating. And we want to assure the customers that we do everything possible to whisk them away on their holidays as planned.

“We would like to apologize again for the inconvenience caused to passengers traveling to Paphos and we thank them for their understanding.”

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