Police called onboard and woman in labor: Passenger describes TUI flight from hell that ‘jumped off runway’

A Cardiff woman, described by passengers as flying from hell, shares her dangerous and bizarre experience flying on a TUI Dreamliner from Cape Verde to Bristol. Council worker Naomi Thomas was on board the delayed flight on 8 June, when passengers reported a “hard bounce off the ground” at Bristol Airport before taking off again and sent an emergency 7700 code to immediately land elsewhere.

The plane eventually landed in Birmingham, where passengers had to wait two more hours on the runway – which enraged some that police were called to remove them and monitor the situation. But, as Noami described, these were not the first strange occurrences involving the flight, and he believes the problems began even before the plane took off from the African island.

“The flight to Bristol was initially delayed by two hours and 45 minutes,” the 36-year-old said from her home in Kairau. “We asked if we could stay at the hotel as it would mean avoiding a six-hour wait at Cape Verde airport, but they said no and instead gave us a five-euro voucher.

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“The airport was frantic because of the delay. It’s only a small airport and since we were all there before we needed to be with these vouchers, the queues were huge. It was an absolute nightmare. ,

TUI apologized for the “inconvenience caused to customers on board” and said that “the safety and well-being of passengers and crew is always our top priority”. Delays have been widely reported at airports across Europe this month due to staff shortages to cope with demand. Gatwick Airport has announced that it is now reducing the number of flights this summer due to staff shortages.

Naomi said: “I have flown a lot and have always been told that it takes an hour and a half to do a standard security check. The aircraft was not stocked with any food, with the shortest delay possible for Bristol.

“He then said that the airline’s employees had voluntarily worked their hours, and they were very tired. Essentially telling us not to be difficult.

“We were later told by flight crews that the full story was not there. The staff told customers that they had been asked to fly and that they had all taken off within their scheduled hours.

Queues at the TUI check in desk for flights leaving Bristol Airport
(Image: Rowan Griffiths / Daily Mirror)

Naomi explained that she believed the pilot was in such a hurry to get off the ground to try and avoid the three-hour delay, meaning there could be a chance that passengers could claim compensation.

“The way the plane took off from the ground, I already understood that they were trying to get us home as quickly as possible, so they wouldn’t have to pay compensation,” she said. “We met a lot of people there who were actually in credit from their vacation because of the delay. A family of five at Barry’s paid £1,900 for the holiday and £2,500 on the way out and then back Received.

“The pilot told us he would take a shortcut. The moment we took the field in Bristol, we were at two hours 55 minutes.

Passengers reported the plane hitting the runway before rising back into the air. He said the plane could not stay on the ground for more than a second or two. Naomi recalled that the pilot had told her that because they had taken a shortcut, not enough fuel was used and the plane was too heavy to land. TUI denies this was the case and says that the decision to land was not made due to bad weather conditions.

Naomi explained, “My understanding is that because the plane was too heavy, the runway was not long enough for it to stop in time.” “We hit the floor very hard, like a crash landing, and then literally about a second later we were back straight again.

“I’m quite used to traveling so I know sometimes you can hit the ground and it can be pretty rough, but it was a noticeable bump and when we went back up I felt safe.” It didn’t happen. You could see that everyone was panicking then. The one in front was having a panic attack, the woman behind us was asking her husband if she thought the plane was safe.

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Naomi Thomas Recalls Her 20 Hour Exam That Seemed To Be Never Ending
(image: John Myers)

Within seconds the pilot informed the passengers that he would try to land again, but after hovering for three or four minutes above the airport he told them that they could not land in Bristol due to fuel problems and that they would instead Will try to land in Birmingham. Naomi said. The passengers were unaware that the pilot had issued an emergency code.

Naomi explained, “Everyone was just looking at each other wide-eyed, some were clearly nervous that something was wrong, others were laughing nervously.” When the plane landed in Birmingham it was not the end of the ordeal for the poor passengers – in fact it turned from worry and annoyance to comical despair for some.

“We sat there for two hours,” Naomi continued. “My understanding is that all aircraft that will be disposed of in Birmingham will be given priority and we weren’t because we were already delayed enough.

“People started kicking and the police were called. One family starts arguing with the other, I don’t know exactly what – but one of them is saved by the police and then some cops get trapped.

“A woman then went into labor and they called paramedics to the ship. Incredibly one of the women who got off the plane a few minutes ago was actually an A&E nurse.

“Finally they got us off the plane and we went to retrieve the luggage where we had been waiting for two and a half hours. We had to wait for three flights to take off before it was our turn and we were constantly being put at the back of the queue. Had been. “

2 Tui Aircraft At Cardiff Airport
Naomi is sure the Tui Dreamliner shouldn’t have been flying (this photo is a stock image of the Tui plane)
(Image: Matthew Horwood)

By the time he reached Bristol to pick up his car, he was ten hours late and the entire exam was over 20 hours. Naomi said that the whole debacle made her “really angry”.

“I am really annoyed mainly because none of the reasons given for the delay, like illness and covid and not contracting enough staff on flights or airports, were unavoidable. All of them should have been and could have been planned and yet they were still booking flights knowing that they were not in a position to honor some of them, or in our case a good enough service. were not in a position to provide.

“It’s outdone me. It’s bad planning, bad management and taking people’s money regardless of providing the expected level of quality in return.”

Has she stopped traveling in the short term because of her experience? “I wouldn’t say I’ve been barred from flying,” she replied. “But I have an objection about flying with TUI.

“We have emailed them three times regarding compensation since landing and each time we received a standard response that they could not locate the flight. We had no communication about whether we were required to receive it. Likely or not, but we believe we owe more than a grand. I know other people who were on the plane who are in the same boat.”

A TUI spokesperson said: “We can confirm that TOM 245 from Saal, Cape Verde to Bristol was diverted to Birmingham on 7 June due to weather conditions at Bristol Airport. Our crew took the flight. We apologize for the inconvenience caused to the customers. The safety and well-being of passengers and crew is always our top priority and we thank passengers for their patience and safety. Would like to thank you for your understanding.’

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