The 5-Step Process for Admitting Your Professional Mistakes

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This week, I had to write one of the most challenging emails ever to a potential client. Feeling utter embarrassment and remorse, I apologized for dropping the ball on not responding to finalize the main event. It was the first and only time it happened, and yet it felt like the biggest mistake I’ve ever made in my entire life. After training dozens of coaches for their mistakes, I followed my own advice.

Mistakes are our best gift of learning

Logically everyone makes mistakes. Yet emotionally, the rollercoaster that results from admitting to a mistake and being ready to fix it is hard to experience. However, mistakes are also gifts designed in life as teachers. Studies on brain development show that we often learn information better if we make a decision-making error and correct that error.

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It may be impossible to mend all situations or relationships. But this is the five-step plan I created to admit my mistake and try to fix the problem. I decided to share excerpts from the email to see a real written example.

1. Accept it

When a mistake occurs, our mind wants to deny it, minimize it, or reflect on the other person. The best way is to accept it in its entirety. Excerpts from my apologetic email demonstrate this: “Paige, I just checked my emails, and you’re 100 percent right. I dropped the ball, which is completely out of character.” Our character reflects how we respond to situations.

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2. Express Empathy

Apologizing is not enough. Being able to empathize with the other person is very important. Ask yourself, how do they feel about the situation? You need to be able to communicate that you really understand their feelings. The email excerpt continues: “Paige, if I were in your place, I would feel disappointed, upset, and humiliated. Please know that this is contrary to my intention, as I would love to meet your incredible team and provide something meaningful and valuable.” material. It’s hard to make mistakes because they bring questions into confidence. Still, I hope my error doesn’t leave a lasting mark on our connection. This year has been completely different, as in this experience clearly reflected.” If you don’t take the time to acknowledge how they feel, your apology may never resonate.

3. Problem Solving

If you’re going to try and save the relationship, you have to show that you’re ready to solve the problem and even the overdue one. If you apologize and are sympathetic but never fix the situation, chances are other people will still feel disappointed. And they may never work with you again. The email excerpt continues: “Paige, given my error, I’d like to send you some complimentary books for your members to enjoy. I realize this doesn’t resolve the situation. I hope that works for us together.” To be an event in the future.”

4. Be polite

Humility is often a missed step in this process yet an important one. When you hurt others or miss a commitment, you should humble yourself and show that you too are on a path of learning and growth. The final excerpt of my email: “Paige, I’ve always trained others to accept their mistakes. Now it’s a humbling moment to walk into this experience and take your medicine. I hope we can find a way out of this situation.” can find. .” Sometimes mistakes are irreparable, but most of the times, others realize that errors do happen and are ready to see the error happen.

5. Develop systems to avoid repetition

The best way to fix a mistake is to make a plan to prevent it. Errors are an opportunity to step back, reflect, and put processes in place so that it doesn’t become repetitive. In this example, the system to establish is weekly reminders on specific projects, even if there is only a temporary deadline.

No matter how hard you try to fix the situation, you can lose that relationship forever. However, if we accept it, empathize with the other person, fix the problem, and pay more attention to the solution, then we have tried our best to admit our mistakes professionally.

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