TUI passenger panics on ‘Hell to illusion flight’, tells police and woman about motherhood

One passenger suffered maternity, another panicked, and police were called to board – all on the same TUI flight from Cape Verde. A woman has shared her experience of “flying from hell” in which a plane was allegedly “bounced off the runway” in Bristol before returning to Birmingham.

After a delayed takeoff, a difficult landing and then being re-routed to the airport 100 miles away, passengers had to wait another two hours on the runway on the BHX – which caused some passengers to become so angry. Airport police were called. Airplane

Cardiff-based council worker Naomi Thomas was on board the flight on June 8, she said Wales online Initially, the return flight to Bristol was delayed by two hours and 45 minutes.

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“We asked if we could stay in the hotel because that meant avoiding the six-hour wait at Cape Verde airport, but they said no and instead gave us a five euro voucher. Due to the delay. There was madness at the airport.

“It’s just a small airport and since we were all there before the need to have these vouchers, the queues were huge. It was a complete nightmare.”

TUI aircraft
(Photo: Nicholas Aconomo / Noor Photo by Getty Images)

TUI apologized for the “inconvenience to ground users” and said “the safety and well-being of passengers and crew has always been our top priority.” Many airports across the country have experienced travel disruptions in recent weeks due to staff shortages.

Finally arriving home 10 hours behind schedule, the 36-year-old said: “I’ve flown a lot and I’ve always been told that it takes an hour and a half to do a standard safety check. When we boarded the plane. So the pilot spoke to him, telling us immediately, and he said that because he would try to get us back to Bristol with as little delay as possible, there was no food on board.

He then said that the airline staff had volunteered their time, and they were very tired – basically telling us not to be difficult. The crew told customers that they had been told to fly and that they had all flown at their scheduled times.

“I had already gathered by the way the ship ran off the ground that they were trying to get us home as soon as possible so that they would not have to pay. We met a lot of people there who He was in credit for his vacation due to delays.

“A family of five from Barry paid £ 1,900 for a vacation and received £ 2,500 on the way out and back. The pilot told us he would take a shortcut. The moment we landed in Bristol. Arrived at 2 hours 55 minutes.

Passengers said the plane crashed into the runway almost immediately before taking off again. He said the plane could not stay on the ground for more than a second or two.

Nomi claimed that passengers were told that because they had taken a shortcut, not enough fuel was used and the plane was too heavy to land. TUI denied the allegations, saying the decision not to land was due to bad weather. Another passenger, James Handy, first told Birmingham Live that it was a “flight from hell”.

“I understand that the runway was not long enough to stop on time because the plane was so heavy,” Naomi said. “We hit the floor really hard like a crash landing, and then literally a second later we came straight back up.

“I am used to traveling so I know that sometimes you hit the ground and it can be quite rough, but it was a significant collision and when we went up again I did not feel safe. You could see that everyone was nervous at the time. The man in front was having a panic attack. The woman behind us was asking her husband if he thought the plane was safe.

Within seconds, the pilot informed the passengers that he would try to land again, but three or four minutes after hovering over the airport, he told them that he could not land in Bristol due to a fuel malfunction. Will try to land in Birmingham instead. Airport, Naomi said. The passengers were unaware that the pilot had issued emergency code 7700 for landing elsewhere.

The Picture Shows The Exterior Of Birmingham Airport.
Birmingham Airport
(Photo: Birmingham Mail)

“Everyone was looking at each other with big eyes, some were clearly nervous thinking something was wrong, others were panicking and laughing in a confused way,” Naomi said. ۔ And when the plane landed on BHX, it was not the end of the ordeal for passengers.

“We sat there for two hours,” Naomi said. “My understanding is that all scheduled flights to Birmingham will be preferred and we were not there because we were already too late.

“People started kicking and the police were called. One family started arguing with the other, I don’t know what really happened – but one of them was rescued by the police and some of the police went there later. Stuck here

“Then a woman went to labor and they called paramedics on board. Surprisingly, one of the women who got off the plane a few minutes ago was actually an A&E nurse.

“Eventually they dropped us off and we went to retrieve the luggage where we had to wait another two and a half hours. We had to wait for three flights to land before our turn and we were constantly lined up behind. Was going

By the time he got to Bristol to pick up his car, he had arrived ten hours late and the whole ordeal was over 20 hours. Nomi said the whole defeat made him “really angry”.

“I’m really angry, mainly because no reason was given for the delays, such as illness and not being able to contract enough staff on flights or airports. It was necessary to plan for all of them. And yet they were booking flights knowing that they were not in a position to honor some of them, or to provide good service in our case.

“It has overtaken me. It is poor planning, poor management, and taking people’s money regardless of providing the expected quality in return. I will not say that I have been barred from flying, but I There are concerns about flying with TUI.

“We have emailed them three times for compensation since landing and each time we received a standard reply that they could not locate the flight. We have no communication as to whether we will receive it. Possibly or not, but we believe we owe more than a great deal.

A TUI spokesman said: “We can confirm that the TOM245 year, from Cape Verde to Bristol was diverted to Birmingham on June 7 due to bad weather at Bristol Airport. Our crew flew. Offered every possible assistance during the evacuation before everyone was safely evacuated.

“We apologize for any inconvenience this may have caused to passengers on board. The safety and well-being of passengers and crew has always been our top priority and we would like to thank them for their patience and understanding.”

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